Support

FAQ

Technical questions


Sometimes your browser can show cached files of your website. Usual way to check this is to restart your browsers.

No, currently we support only Windows.


Trying to remove application from your computer will ask you for username and password. If you provide them everything will be removed and all locks disabled. You should note that in total lock mode it is impossible to remove application through Add/Remove programs


Yes. Facebook an youtube can be blocked at the same time.


In case you forgot your username please write to This e-mail address is being protected from spambots. You need JavaScript enabled to view it and give us your Hardware ID or in case you are existing customer send us your name used upon purchasing.


Yes. It is possible to block facebook at the specific times during the week. This feature is commonly used to block facebook except during lunch times, or to give access to facebook for only hour to your kids.


This is security measure preventing unauthorized application removal. If you are having problems with removing FB Limiter please write to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Total Lock is used to block facebook during period of time but without chance to unblock it during that time. It is in most cases used by students when they want to study or by anyone else who wants to be completely without access to facebook for some time.

This can happen on some computers in some special cases. Try the following:
  1. Run installation again over your existing one
  2. Restart computer
  3. Check if locks are active now by accessing Facebook or trying to start FB Limiter

Sometimes this indicates faulty installation. Please try the following:
  1. Run installation again over your existing one
  2. Restart computer
  3. Check if locks are active now by accessing Facebook or trying to start FB Limiter

Check if you have any similar software installed on your computer which might conflict with FB Limiter. Usually that is a software which controls network bandwidth or sometimes can be anti-virus software (especially from vendors that are not so popular). Try removing/disabling that software to confirm that it is the one causing the problem.
Also check for any unwanted software installed on your computer (ad-ware, spy-ware) that might constantly use your internet connection. Run checks against spy-ware, ad-ware or check any suspicious toolbar installed in your favorite browser.

Check your computer against any possible malicious software that could be using your internet connection constantly. Any unwanted browser toolbars, etc. Also please note that FB Limiter could affect speed of your internet by little since it needs to analyze websites you are trying to visit and potentially to block access to facebook.

Facebook can be embedded on other websites and it usually is as "like" buttons, "share" button or little facebook discussions. FB Limiter will block those, too. and if some website heavily depends on them it can slowdown webpage loading.

Sales questions

PRO version of FB Limiter has more locking options. You can choose to lock at specific times, also you could block access to facebook/youtube after couple of hours of active usage. Pro version gives you access to Time Lock, Duration Lock and Normal Lock. Total Lock is free feature as requested by our strong community (new!).


You should contact us at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call us at +44 845 868 5993


All processing of your payment is handled by Plimus which uses strongest possible encryptions and has all valid certificates to complete your payment securely and safely.


We believe in quality of our product. If for any reason you are not satisfied with the product we have 30 days refund policy.


We keep track of all our customers and in that case please write to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .


Yes, FB Limiter is completely free application. If you wish to get more features you would need to purchase FB Limiter Pro version.


Yes, no matter how many licenses you have purchased only one activation key is sent for single customer.


This just gives us enough so we can keep our software alive and so you could get the latest features and updates when required.

Questions


Check our contact page to and feel free to contact us through email or phone.